To where is Home Delivery available?
With UPS home delivery we can deliver to residential or business addresses anywhere in the lower 48 states of the US. The most economical option, of course, will be within a one-day-transit radius from our farm in southeastern Pennsylvania. However, we are able to serve a larger area than that.
Note: If you're located in the Western States, we're sorry UPS shipping is so expensive but have to recognize that shipping farm-fresh food halfway around the country is a costly endeavor due to its perishability. Nevertheless, we're always doing all we can do make it as economical as possible.
Do I create a separate account for Home Delivery if I already have an account otherwise?
No! All you need to do is click CHANGE when you are signed in to your account and you will be able to enter your zip code and select UPS Home Delivery from the list of delivery options. If you already have your cart filled you can change your delivery method at checkout to UPS home delivery. It's really that easy!
FYI, food prices will be automatically adjusted to cover the extra cost of UPS shipping charges and packaging. If you have order items that we cannot safely ship you will be notified so you can remove these items from your cart and replace with anything else you wish. We’re always glad to walk you through the process if the need arises.
Can I buy raw milk, and have it shipped to me?
Yes, we ship raw milk to your location, although it does get expensive quickly due to the inherent weight of a liquid product. Although we do ship milk, as stated, it is a bit of a logistical nightmare, and we avoid it when possible.
If you’re looking to buy milk and are not too far from one of our Pickup Locations, that will certainly be a far more economical option on your part. Or collaborate with your neighbors and friends and have us establish a pickup location in your area, which will be more affordable than shipping.
How much freezer space will I need?
As a rule of thumb, you can figure that one cubic foot of freezer space will hold approximately 25 lbs. of meat.
When will my card be charged?
Since our meat packages vary slightly in weight, we do not charge your card until your order has been pulled and packed. This is to ensure that you are correctly billed for the actual food you receive. After your order is packed and weighed, we send you an email with a detailed receipt confirming your payment.
Do I have to be home when the food arrives?
No. Your UPS driver will leave the box outside your house if you are not home. Direct quote from the UPS website: "Shipments that do not require a signature [we do not ship “signature required”] can be left in a safe place, out of sight and out of weather, at the driver's discretion."
If I'm gone for the day, will my food be safe until my return?
Yes, given the package isn't at risk for theft (our food is highly prized by some people :). We package everything inside an insulated box with cold packs so your food will remain cold to the end of the delivery period. You, however, assume responsibility of the food at the end of the day of delivery. We obviously cannot continue to be responsible indefinitely.
Am I required to commit for a certain amount of product or frequency of deliveries?
Certainly not. Our home delivery option is designed specifically to be different than a subscription plan. The purpose is to allow you to order exactly what you want in the quantities you need when you want it. Of course, we endeavor to impress you enough with the quality of our foods that you keep coming back for more of the pure nutrition and excellent dining our foods provide, but that’s at your discretion. No order minimums, no monthly requirement, and complete autonomy in what and when you order.
What if I get damaged product?
We put forth extreme care in packaging your items to avoid damage—even with rough UPS handling. However, damages do sometimes occur, and we want to do all we can to make it right if it does happen.
If you notice damage to your items upon opening the box, please send us a note (email is best) as soon as possible. Worth even more is a photo of the damage, which are worth many words, both in allowing us to determine whether it was our fault in packaging or if we need to negotiate damages with UPS. We’ll do our best to reply to your email at our earliest convenience, and if need be, replace or refund your product immediately.
Be assured that we'll do all we can to have the damages refunded, reimbursed, credited, or a replacement shipped as quickly as possible. Also know that we'll hear you, we care, and we'll do everything in our power to keep damage from happening.
What if there is some other problem with my order?
No worries, we will do all we can to make it right. Here’s our written commitment to quality and our refund or replacement pledge; We’re always striving to please, and to serve you in a manner that goes above and beyond. If ever a customer buys product that's unacceptable at the time of purchase we will either replace it or refund the purchase price in full.
